Request a quote

Cancellation & Refund Policy

Last updated: August 5, 2026

At Promotant ("we", "our", "us"), we strive to deliver high-quality digital marketing and web design services and want every client to be fully satisfied. This Cancellation & Refund Policy explains when and how you can cancel a service and request a refund. By making a payment for any of our services, you agree to the terms of this Policy, which forms part of our Terms of Service.

1. Cancellation & Refund Eligibility

Cancellations and refunds are eligible within 24 hours of the upfront or advance payment, subject to the following conditions:

  • The cancellation request must be made through a written email request sent to contact@promotant.com from the email address used at the time of engagement or payment.
  • The request must include a valid reason for cancellation, along with the payment details (invoice number, date of payment, and amount) so we can locate and verify your transaction.
  • Requests received after 24 hours from the time of the upfront or advance payment will not be eligible for a refund.

2. Short-Duration / Quick-Delivery Services

Certain services we offer have a short service or job period and can be delivered within 24 hours — for example, logo design, website or SEO audits, and one-time PPC campaign creation. For such short-duration services:

  • If our team has already started working on the service and the customer then wishes to cancel, no refund will be provided, even if the cancellation request is made within 24 hours of payment.
  • If work has not yet started, the standard 24-hour cancellation window described in Section 1 applies.

3. How to Request a Cancellation or Refund

To request a cancellation or refund, please email us at contact@promotant.com with the subject line "Cancellation / Refund Request" and include:

  • Your full name and company name (if applicable);
  • The service booked and the date and amount of payment;
  • Invoice or payment reference number; and
  • A valid reason for the cancellation.

We will review your request and confirm its eligibility as per this Policy over email.

4. Refund Processing

Approved refunds will be processed to the original payment method used at the time of purchase. Depending on your bank or card issuer, it may take approximately 5–10 business days for the refunded amount to reflect in your account. Any transaction or processing fees charged by the payment provider, if non-recoverable, may be deducted from the refund amount.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Cancellation requests made after the 24-hour window from the upfront or advance payment;
  • Short-duration services (such as logo design, audits, or one-time PPC campaign creation) where our team has already started the work;
  • Services that have already been completed and delivered;
  • Third-party costs already incurred on your behalf (such as domain registration, hosting, stock assets, plugin/theme licenses, or advertising spend); and
  • Delays or non-delivery caused by the client's failure to provide required content, information, access, or approvals.

6. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. The policy in effect at the time of your payment will apply to that transaction.

7. Contact Us

If you have any questions about this Policy or the status of a refund request, please contact us at contact@promotant.com.